Troubleshoot

Recommendations in ReadCube is not working
Our default recommendations engine does rely, in part, on PubMed which is sporadically unavailable. When this happens, recommendations cannot be accessed. H...
Thu, 21 Sep, 2017 at 4:09 PM
What if my university/institution is not listed in proxy list?
If your institution uses an EZProxy system for authentication, but is not on the list of institutions in ReadCube, you can manually enter your proxy informa...
Thu, 21 Sep, 2017 at 4:15 PM
Why do I get a message about third-party cookies when trying to use Checkout to purchase an article?
If you are trying to purchase an article on a publisher website using ReadCube and get a message about requiring third-party cookies, please check your web b...
Thu, 21 Sep, 2017 at 4:02 PM
I can't access the Android app store
We highly recommend that you first try to install the mobile app from an Android app store - Google Play or Amazon Kindle Apps - so that your app will stay ...
Fri, 22 Sep, 2017 at 12:46 PM
ReadCube fails/crashes/freezes when importing many articles
When first starting ReadCube and importing articles from your computer, or when simply moving a new massive folder of articles from your computer into your ...
Wed, 27 Sep, 2017 at 2:02 PM
Why won't PDFs download if I have selected my institution for proxy access?
If you have entered your institutional affiliation but find that you cannot download PDFs, please check that we have your institution's EZProxy informa...
Mon, 24 Jul, 2017 at 5:35 PM
I Can't Download ReadCube from Google Play
If you are unable to download our mobile app for Android on Google Play, you may get the application from our direct link: here. In addition, be aware t...
Thu, 21 Sep, 2017 at 2:10 PM
A PDF wasn't identified or incorrectly identified after being imported - how do I fix it?
When you first import a PDF, ReadCube searches online databases to automatically identify it. This allows ReadCube to display the full details of the arti...
Wed, 27 Sep, 2017 at 2:04 PM
Why am I prompted for internet network proxy credentials?
If your computer currently has an existing system-wide network proxy set up (e.g. for accessing restricted online content), you will need to enter the assoc...
Thu, 21 Sep, 2017 at 4:23 PM
I'm having problems with the Google login/sign up option
If you're having problems signing up or logging into the app with the Google login option, please try the following: You may need to first clear ...
Fri, 29 Sep, 2017 at 1:13 PM