You may have difficulties updating Papers for Mac if you are running a pre-release version of El Capitan, older than 10.11.1. Now that the El Capitan pre-release period has ended, if you are still running a pre-release version of El Capitan we suggest updating to a newer version of El Capitan. You can do this by either downloading and running running the OS X El Capitan installer from the App Store, or using Software Update to update to a newer El Capitan beta (10.11.1 or higher).

Learn more about Apple's Beta Software Program

If you are running OS X El Capitan beta 10.11.1 or higher, and are having issues using Papers for Mac, please contact our support team.

Known Issues

  • On El Capitan Public Beta 3, versions of Papers prior to 3.3.0 (345) crash when trying to check for updates (which may happen at launch). To resolve this, update to a newer version of El Capitan Public Beta via the Mac App Store
  • On El Capitan Public Beta 3 and newer, versions 3.3.0 (345) and 3.3.1 (347) and are unable to check for updates. To resolve this, you can download the newest version of Papers 3 for Mac directly after updating to the newest release of El Capitan Public Beta via the Mac App Store.
  • On El Capitan Public Beta 3 and newer, versions 3.3.0 (345) and 3.3.1 (347) can become unresponsive when entering full screen mode at launch. To resolve this, you can download the newest version of Papers 3 for Mac directly after updating to the newest release of El Capitan Public Beta via the Mac App Store.