All articles ← Knowledge Base A PDF wasn't identified or incorrectly identified after being imported - how do I fix it? About ReadCube Checkout Accessing purchase in your ReadCube Library Adding articles to a shared group library Adding Metadata-only References to your Library Article Mis-labelled as Supplement (or vice versa) Can I download PDFs using ReadCube Desktop from journals to which my institution is a subscriber? Can I get ReadCube for my Blackberry? Can I import PDF files from the Dropbox App into ReadCube ReadCube iOS App (iPhone/iPad)? Can I learn more about the authors of a ReadCube Web Reader article? Can I mark an article as a favorite in ReadCube Desktop? Can I print out notes/hightlights Can I subscribe to ReadCube Pro in the mobile app? Can I use ReadCube Mobile offline? Can I use ReadCube on Linux? Can ReadCube Desktop automatically organize my articles into lists? Can we upgrade from Pro to ReadCube for Teams? Can't access an Android app store? Use the direct Android apk download link Connection error message preventing installation / update / login Content Sharing FAQs Do I need a free ReadCube Account to access PDF files on the Wiley Online Library? Do I need a ReadCube Pro subscription to save articles from the Web Reader? Do I need a Readcube subscription or do I need to be a registered ReadCube user to view a shared article? Do I need ReadCube Desktop to use ReadCube Mobile? Do you accept Paypal? Does ReadCube keep backups? How can I restore from a ReadCube backup. (Mac) Does SmartCite support collaboration? Does the ReadCube iOS App (iPhone/iPad) work with Safari? Finding citation information for an article Firefox issue: Poor font rendering or lack of loading in HTML5 reader For ReadCube for Teams, is their a minimum number of people to be a considered a team? Getting Started with ReadCube for Teams Help! Bookmarket is not working! Help! My Issue Isn't Listed! How can I "flatten" (remove fields) from an Old SmartCite-formatted document? How can I apply promotional codes to my purchases? How can I buy individual access to Wiley Online Journal articles using ReadCube Checkout? How can I cancel my ReadCube Pro subscription? How can I change my article's download provider in ReadCube Desktop? How can I change the card I have on file with ReadCube? How can I change the credit card that will be used to renew my ReadCube Pro subscription? How can I change the e-mail associated with my ReadCube Account? How can I change the Old SmartCite's launch shortcut? How can I deactivate my ReadCube account? How can I delete articles downloaded via ReadCube Desktop from my computer? How can I disable the Enhanced PDF Web Reader? How can I download a PDF from Wiley using the ReadCube Web Reader? How can I download multiple articles or an entire list from the cloud? How can I download the PDF version of an article from the Web Reader? How can I export references from ReadCube? How can I find related articles using the ReadCube Web Reader? How can I find/access the rental/cloud article I purchased How can I get to my purchases through the ReadCube Web Reader? How can I get to the ReadCube Web Reader on Elifesciences.org? How can I get to the ReadCube Web Reader on Nature.com? How can I get to the ReadCube Web Reader on PeerJ.com? How can I get to the ReadCube Web Reader on Scielo.org? How can I import my Endnote library into ReadCube? How can I import my library to the ReadCube Mobile app? How can I import my Mendeley library into ReadCube? How can I import my Reference Manager library into ReadCube? How can I import my Zotero library into ReadCube? How can I make ReadCube Desktop's display change to Chinese, Japanese, or Korean? How can I navigate directly from an inline citation to an article/reference? How can I save articles from the Web Reader to my free account's library? How can I select ReadCube to import PDFs from another app on Android OS? How can I share an article with friends and colleagues? How can I sync and download articles I added from the ReadCube Web Reader to my ReadCube Desktop library? How can I upgrade my rental/cloud purchase to a PDF? How can I view figures in the ReadCube Web Reader? How can I view my notes in the ReadCube web reader? How can I view supplementary information in the ReadCube Web Reader? How do I (hash)tag references? How do I add a citation style to the Old SmartCite? How do I add create a shared team library? How do I annotate an article in ReadCube Desktop? How do I backup my ReadCube Library? How do I completely remove ReadCube Desktop from my computer? How do I create shared annotations? How do I delete articles from my library in ReadCube Desktop? How do I delete my ReadCube Account How do I edit an existing citation in the old SmartCite? How do I export / back up / transfer my ReadCube library? How do I find and/or edit CSL citation styles? How do I get help? How do I get to my receipt / invoice? How do I import my Papers 3 library into ReadCube? How do I import papers into ReadCube Desktop? How do I insert my bibliography using the Old SmartCite? How do I know my purchase is secure? How do I move Notes/Highlights/Lists from one computer to another without Cloud Sync? How do I obtain a sharing link on publisher article pages? How do I organize my articles in ReadCube Desktop? How do I rename or remove a list in ReadCube Desktop? How do I search my library in ReadCube Desktop? How do I set up automatic file system management? How do I set up my institutional proxy in ReadCube? How do I submit requested files to Support for troubleshooting? How do I use advanced search terms in ReadCube Desktop? How do I use the Enhanced PDF in ReadCube Desktop? How do I view and attach supplement files to references? How to backup your ReadCube Desktop 2.0 library How to Enable Scrolling on Lenovo Laptops in ReadCube Desktop I am the administrator of my team - how can I add users to my team? I Can't Download ReadCube from Google Play I can't open PDFs in the Web Reader with Edge browser I can't view my paid ReadCube content I just purchased ReadCube Pro, why hasn't the subscription applied to my account? I keep getting error messages every time I try to sync. Help! I'm an admin, where can I see the details of my Team's shared libraries? I'm having problems with the Google login/sign up option I'm using file management and I get an error that ReadCube "failed to move PDF" Importing articles into your Web Library Introduction to SmartCite 2.0 Introduction to Syncing with ReadCube PRO Introduction to the Old SmartCite Introduction to the ReadCube Bookmarklet Introduction to the ReadCube Web Reader iOS App & Wiley Content via Google Scholar Is there an Android App? Mac OS X CS3/4 & Old SmartCite Fix Manually Adding References/Citations into your ReadCube Library My Organization is Tax Exempt. How Can I Have the Tax From Transactions Removed? Not all articles are syncing to my other devices Oh no! I forgot my password! Old SmartCite Status / Known Issues Old SmartCite Won't Connect Open Source Projects ReadCube Access at University of Utah FAQ ReadCube Bookmarklet and Firefox ReadCube Bootcamp: ReadCube on Wiley Online Library ReadCube Desktop Article Download Tips ReadCube Desktop fails/crashes/freezes when importing many articles ReadCube Desktop Release Notes ReadCube Desktop Search and Download Tips ReadCube iOS App (iPhone/iPad) Article View Tutorial ReadCube iOS App (iPhone/iPad) Library View Tutorial ReadCube Pro Checkout: Supported Browsers ReadCube Suggested Features FAQ ReadCube Uploader ReadCube Web Importer Browser Extension ReadCube's Ambassador Program FAQ Recommendations no longer work within ReadCube Refer a Friend for Free ReadCube PRO FAQ Reporting Issues/Vunerabilities Searching Team Libraries Setting Up Watch Folders Setting up Watch Folders on the ReadCbe Desktop Supported Web Browsers for Viewing Shared Articles Syncing your library for the 1st time The Old SmartCite doesn't launch in Microsoft Word when I use the keyboard shortcuts (Ctrl-Ctrl) Turning off Auto-Updating Function in the Old SmartCite Updating Your Bibliography in the Old SmartCite What annotation options are available in the ReadCube Web Reader? What are connectors? What are Recommendations? What are the system requirements for the ReadCube desktop application? What are the three purchasing options available through ReadCube Checkout? What articles are available via ReadCube Checkout? What billing periods are available for ReadCube Pro subscriptions? What browser versions support the ReadCube Enhanced PDF Web Reader? What can I do if ReadCube won't launch / update / install? What can I do with a shared article? What citation styles are available in to old SmartCite? What features do I need a ReadCube Pro subscription to use in ReadCube Desktop? What happens during the import process? What if my university/institution is not listed? What is ReadCube for Teams? What is the Springer Nature SharedIt Content Sharing Initiative? What is Wiley Content Sharing? What payment options are available? What publishers use the ReadCube Web Reader? What sites does the bookmarklet work on? What versions of Word are supported by the Old SmartCite? When I click on "support" in the ReadCube desktop app, I get an error. Where can I view an article’s full reference list in the ReadCube Web Reader? Where does ReadCube Desktop store downloaded article PDFs? Where is ReadCube 2.0 installed? Where is the PDF I purchased? Which Kindles are supported for the ReadCube mobile app? Who is Wistia? Why am I being prompted to allow them permission to store information on my computer? Why am I prompted for internet network proxy credentials? Why can I not see past the first page in some ReadCube Web Reader articles? Why can't I print out an article I just paid for? Why do I always see tooltip popups when I load the Web Reader - how can I turn these off? Why do I get a blank/white screen when trying to download a ScienceDirect paper? Why do I get a message about third-party cookies when trying to use Checkout to purchase an article? Why does my exported Notes file contain strange characters? Why does ReadCube look fuzzy on my high resolution display? Why is the article blurry? Why isn't the Metrics tab available for a particular article? Why won't PDFs download if I have selected my institution for proxy access?