How do I submit requested files to Support for troubleshooting?

If Support has requested that you submit your ReadCube app's library database or log files to aid troubleshooting, please follow these steps:

1) Open the Preferences section by clicking on the gear icon in the bottom left corner toolbar.

2) Click on the Support tab.


3) In the bottom Advanced section of the Support tab, there are two buttons to submit either your library database or app logs. Please select the requested submission option(s) and wait for the upload to complete. 
Please note - all user-submitted logs and databases are kept completely confidential and are only used for diagnostic and troubleshooting purposes.

** Prior to using the Advanced support tools, please write us first at support@readcube.com with a description of the issue, and we'll be happy to help you troubleshoot. 



ReadCube Desktop (Mac/PC)

  1. Can I mark an article as a favorite in ReadCube Desktop?
  2. How do I annotate an article in ReadCube Desktop?
  3. How do I delete articles from my library in ReadCube Desktop?
  4. How do I organize my articles in ReadCube Desktop?
  5. Can ReadCube Desktop automatically organize my articles into lists?
  6. How do I rename or remove a list in ReadCube Desktop?
  7. How do I move Notes/Highlights/Lists from one computer to another without Cloud Sync?
  8. How can I export references from ReadCube?
  9. Can I download PDFs using ReadCube Desktop from journals to which my institution is a subscriber?
  10. ReadCube Desktop Search and Download Tips
  11. How do I use advanced search terms in ReadCube Desktop?
  12. How do I search my library in ReadCube Desktop?
  13. How can I delete articles downloaded via ReadCube Desktop from my computer?
  14. Where does ReadCube Desktop store downloaded article PDFs?
  15. How can I change my article's download provider in ReadCube Desktop?
  16. ReadCube Desktop Article Download Tips
  17. What can I do if ReadCube won't launch / update / install?
  18. How do I use the Enhanced PDF in ReadCube Desktop?
  19. How to Enable Scrolling on Lenovo Laptops in ReadCube Desktop
  20. ReadCube Desktop Release Notes
  21. Manually Adding References/Citations into your ReadCube Library
  22. What are the system requirements for the ReadCube desktop application?
  23. What are Recommendations?
  24. How do I completely remove ReadCube Desktop from my computer?
  25. Will ReadCube Desktop always be free to use?
  26. How can I make ReadCube Desktop's display change to Chinese, Japanese, or Korean?
  27. Where is ReadCube 2.0 installed?
  28. What are connectors?
  29. Why does ReadCube look fuzzy on my high resolution display?
  30. Why do I get a blank/white screen when trying to download a ScienceDirect paper?
  31. Connection error message preventing installation / update / login
  32. Adding Metadata-only References to your Library
  33. Article Mis-labelled as Supplement (or vice versa)
  34. How do I export / back up / transfer my ReadCube library?
  35. How do I submit requested files to Support for troubleshooting?

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