What browser versions support the ReadCube Enhanced PDF Web Reader?

The ReadCube Enhanced PDF (ePDF) Web Reader is compatible with most modern computer web browsers that support HTML5.

Minimal supported web browser versions 

Browser

Chrome

 

Firefox

Internet

Explorer

Safari
Opera
Minimal versionv29v17*v10v6 (Mac only)v16

Note: Cookies and local storage are required to use the Web Reader.

For optimal performance and text rendering quality, please use the most current version of your preferred browser. Check for updates on the browser maker's website or at http://outdatedbrowser.com/en.


* Known Firefox Issue
There is a known issue with the Mozilla Firefox web browser that prevents the ReadCube HTML5 Web Reader from loading on some computers. In particular, Windows and Linux systems are known to be affected. If Firefox is not able to correctly recognize your graphics card for enabling hardware acceleration, a feature called DirectWrite is disabled. This in turn can affect font rendering. We want to ensure an optimal reading experience with the ReadCube Web Reader and therefore do not load in Firefox browsers with this disabled graphics state.

This is a known issue with Firefox and is not specific for the ReadCube Web Reader. Please see:

http://blog.mozilla.org/joe/2010/11/10/how-to-tell-if-youre-using-hardware-acceleration/
https://bugzilla.mozilla.org/show_bug.cgi?id=751083

It is possible to manually enable DirectWrite in Firefox. We provide the directions below but please note, this does not guarantee optimal font display and may affect browser speed. To manually enable DirectWrite font rendering in Firefox:

1) In the address bar, type “about:config” and press Enter
2) Search for the preference name: “gfx.font_rendering.directwrite.enabled”
3) Double-click on it, and set the value to “true”
4) Restart Firefox and check the web reader

5) If the problem persists, please repeat the above for: "gfx.font_rendering.directwrite.force-enabled"
6) Double-click on it, and set this value to "true"
7) Restart Firefox again and check the web reader

8) Another option - please repeat the above steps for: "gfx.direct2d.disabled"
9) Double-click on it, and set this value to "false"
10) Restart Firefox again and check the web reader

If the above steps do not address the issue, unfortunately the only remaining advice is to please try another web browser (such as Chrome, Internet Explorer, Safari or Opera). You can also reach our customer support at support@readcube.com. Since this is a general known issue with Firefox, please direct any specific requests for information about the browser’s hardware acceleration/DirectWrite settings to Mozilla Firefox support.


Mobile browsers
Mobile web browsers are not currently supported for viewing regular articles in the ReadCube Web Reader. 
However, shared articles (e.g. Nature Publishing Group Content Sharing) can be accessed in mobile web browsers via the publisher website

In addition, if you sync an article from a desktop browser - by clicking the Add to Library or Print to Mobile buttons - just install the free ReadCube mobile apps for iOS (iPhone, iPad) and Android to read the article anytime, including offline after it's downloaded.
 
For any other questions, please contact us at support@readcube.com.

ReadCube Web Reader (via Springer Nature, Wiley, SciELO, ASHA)

  1. Introduction to the ReadCube Web Reader
  2. Do I need a free ReadCube Account to access PDF files on the Wiley Online Library?
  3. How can I download a PDF from Wiley using the ReadCube Web Reader?
  4. ReadCube Bootcamp: ReadCube on Wiley Online Library
  5. How can I get to the ReadCube Web Reader on Nature.com?
  6. How can I get to the ReadCube Web Reader on PeerJ.com?
  7. How can I get to the ReadCube Web Reader on Elifesciences.org?
  8. Why is the article blurry?
  9. How can I get to the ReadCube Web Reader on Scielo.org?
  10. What annotation options are available in the ReadCube Web Reader?
  11. How can I view figures in the ReadCube Web Reader?
  12. How can I get to my purchases through the ReadCube Web Reader?
  13. What browser versions support the ReadCube Enhanced PDF Web Reader?
  14. Can I learn more about the authors of a ReadCube Web Reader article?
  15. How can I navigate directly from an inline citation to an article/reference?
  16. How can I share an article with friends and colleagues?
  17. How can I find related articles using the ReadCube Web Reader?
  18. What publishers use the ReadCube Web Reader?
  19. How can I download the PDF version of an article from the Web Reader?
  20. Where can I view an article’s full reference list in the ReadCube Web Reader?
  21. How can I save articles from the Web Reader to my free account's library?
  22. Do I need a ReadCube Pro subscription to save articles from the Web Reader?
  23. How can I view supplementary information in the ReadCube Web Reader?
  24. Why can I not see past the first page in some ReadCube Web Reader articles?
  25. How can I sync and download articles I added from the ReadCube Web Reader to my ReadCube Desktop library?
  26. Why do I always see tooltip popups when I load the Web Reader - how can I turn these off?
  27. How can I disable the Enhanced PDF Web Reader?
  28. I can't open PDFs in the Web Reader with Edge browser
  29. Why does my exported Notes file contain strange characters?

Feedback and Knowledge Base