What can I do if ReadCube won't launch / update / install?

If your ReadCube app gets stuck logging in/updating/installing, there are a few different actions you can take.  We suggest you try them in the below order:

1.) Disable your anti-virus/firewall programs, then try installing again.
We recommend that you check your antivirus/malware software to see if any ReadCube files or folders have been falsely quarantined/"vaulted". If there are any ReadCube files that are blocked, restoring/whitelisting them and then restarting your computer should fix the problem.

2.) Try a complete re-installation (see below for instructions):

Windows XP and up:

1.) Navigate to C:/Users/[account name]/appdata/local by opening the Run dialog and pasting in %localappdata% (select Run from the Start Menu or press the Windows key + R)

2.) Open the "com.readcube.desktop" folder.
3.) There is an Uninstall utility in this folder - double-click to run it and uninstall the app.
4.) Your library database - in the "data" folder - will not be deleted. To back up the database, move the entire "data" folder to another location on your computer (e.g. the desktop). 
5.) If you want to test the new ReadCube installation with a fresh library, make sure the "data" folder is moved or deleted from the com.readcube.desktop folder.
6.) Restart your computer. 
7.) Download and install the latest ReadCube installer from: www.readcube.com
8.) Reinstall and start the app to check that everything is in working order.
9.) To restore your previous library, go back to the com.readcube.desktop folder, delete the "data" subfolder and replace it with the one you backed up in step 4.

Mac OS X:

1.) Go to ~/Library/Preferences by opening a Finder window and hitting Cmd+Shift+G. Paste in ~/Library/Preferences

2) Open the "com.readcube.desktop" folder. If you can't find this folder here, check under ~/Library/Application Support.  


3.) There is an Uninstall utility in this folder - double-click to run it and uninstall the app.
4.) Your library database - in the "data" folder - will not be deleted. To back up the database, move the entire "data" folder to another location on your computer (e.g. the desktop). 
5.) If you want to test the new ReadCube installation with a fresh library, make sure the "data" folder is moved or deleted from the com.readcube.desktop folder.
6.) Restart your computer. 
7.) Download and install the latest ReadCube installer from: www.readcube.com
8.) Reinstall and start the app to check that everything is in working order.
9.) To restore your previous library, go back to the com.readcube.desktop folder, delete the "data" subfolder and replace it with the one you backed up in step 4.

4.) If possible, try installing on a different network.  

5.) Do you have Internet Explorer (Windows) or Safari (Mac) browser installed?
If you're getting a Connection Error, please see related support article:
http://support.readcube.com/knowledgebase/articles/491351

6.) Contact support@readcube.com.

ReadCube Desktop (Mac/PC)

  1. Can I mark an article as a favorite in ReadCube Desktop?
  2. How do I annotate an article in ReadCube Desktop?
  3. How do I delete articles from my library in ReadCube Desktop?
  4. How do I organize my articles in ReadCube Desktop?
  5. Can ReadCube Desktop automatically organize my articles into lists?
  6. How do I rename or remove a list in ReadCube Desktop?
  7. How do I move Notes/Highlights/Lists from one computer to another without Cloud Sync?
  8. How can I export references from ReadCube?
  9. Can I download PDFs using ReadCube Desktop from journals to which my institution is a subscriber?
  10. ReadCube Desktop Search and Download Tips
  11. How do I use advanced search terms in ReadCube Desktop?
  12. How do I search my library in ReadCube Desktop?
  13. How can I delete articles downloaded via ReadCube Desktop from my computer?
  14. Where does ReadCube Desktop store downloaded article PDFs?
  15. How can I change my article's download provider in ReadCube Desktop?
  16. ReadCube Desktop Article Download Tips
  17. What can I do if ReadCube won't launch / update / install?
  18. How do I use the Enhanced PDF in ReadCube Desktop?
  19. How to Enable Scrolling on Lenovo Laptops in ReadCube Desktop
  20. ReadCube Desktop Release Notes
  21. Manually Adding References/Citations into your ReadCube Library
  22. What are the system requirements for the ReadCube desktop application?
  23. What are Recommendations?
  24. How do I completely remove ReadCube Desktop from my computer?
  25. How can I make ReadCube Desktop's display change to Chinese, Japanese, or Korean?
  26. Where is ReadCube 2.0 installed?
  27. What are connectors?
  28. Why does ReadCube look fuzzy on my high resolution display?
  29. Why do I get a blank/white screen when trying to download a ScienceDirect paper?
  30. Connection error message preventing installation / update / login
  31. Adding Metadata-only References to your Library
  32. Article Mis-labelled as Supplement (or vice versa)
  33. How do I export / back up / transfer my ReadCube library?
  34. How do I submit requested files to Support for troubleshooting?

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