ReadCube Customer Support

Knowledge Base

  1. Importing Your Library 

    1. What happens during the import process?
    2. How do I import papers into ReadCube Desktop?
    3. How can I import my Reference Manager library into ReadCube?
    4. How can I import my Zotero library into ReadCube?
    5. How can I import my Endnote library into ReadCube?
  2. Proxy 

    1. Setting up your institutional proxy
    2. What if my university/institution is not listed?
    3. Why won't PDFs download if I have selected my institution for proxy access?
  3. ReadCube Desktop (Mac/PC) 

    1. Can I mark an article as a favorite in ReadCube Desktop?
    2. How do I annotate an article in ReadCube Desktop?
    3. How do I delete articles from my library in ReadCube Desktop?
    4. How do I organize my articles in ReadCube Desktop?
    5. Can ReadCube Desktop automatically organize my articles into lists?
  4. ReadCube Mobile (IOS & Android) 

    1. ReadCube iOS App (iPhone/iPad) Library View Tutorial
    2. ReadCube iOS App (iPhone/iPad) Article View Tutorial
    3. How can I import my library to the ReadCube Mobile app?
    4. Does the ReadCube iOS App (iPhone/iPad) work with Safari?
    5. Can I import PDF files from the Dropbox App into ReadCube ReadCube iOS App (iPhone/iPad)?
  5. ReadCube Pro (Sync, Watch Folders, Advanced Metrics) 

    1. Can I have ReadCube Desktop monitor specific folders for additions?
    2. I keep getting error messages every time I try to sync. Help!
    3. Not all articles are syncing to my other devices
    4. I just purchased ReadCube Pro, why hasn't the subscription applied to my account?
    5. Introduction to Cloud Sync
  6. SmartCite (beta) 

    1. Introduction to SmartCite
    2. What versions of Word are supported by SmartCite?
    3. How do I insert my bibliography using SmartCite?
    4. How can I change SmartCite's launch shortcut?
    5. How do I add a citation style to SmartCite?
  7. ReadCube Bookmarklet 

    1. Introduction to the ReadCube Bookmarklet
    2. What sites does the bookmarklet work on?
    3. Help! Bookmarket is not working!
  8. ReadCube Web Reader 

    1. Introduction to the ReadCube Web Reader
    2. Do I need a free ReadCube Account to access PDF files on the Wiley Online Library?
    3. How can I download a PDF from Wiley using the ReadCube Web Reader?
    4. ReadCube Bootcamp: ReadCube on Wiley Online Library
    5. How can I get to the ReadCube Web Reader on Nature.com?
  9. ReadCube Checkout: Purchases/Rentals 

    1. About ReadCube Checkout
    2. What articles are available via ReadCube Checkout?
    3. How do I get to my receipt / invoice?
    4. How can I find/access the rental/cloud article I purchased
    5. How do I know my purchase is secure?
  10. Account Set-Up / Billing 

    1. Oh no! I forgot my password!
    2. Do you accept Paypal?
    3. What billing periods are available for ReadCube Pro subscriptions?
    4. What payment options are available?
    5. How can I cancel my ReadCube Pro subscription?
  11. Known Issues 

    1. ReadCube Bookmarklet and Firefox
    2. Mac OS X CS3/4 & SmartCite Fix
    3. iOS App & Wiley Content via Google Scholar
    4. Firefox issue: Poor font rendering in HTML5 reader
    5. Reporting Issues/Vunerabilities
  12. Nature.com Sharing via ReadCube Web Reader 

    1. What is the Content Sharing Initiative?
    2. What Journals are included in Nature.com Sharing Initiative
    3. What can I do with the Shared Article?
    4. Do I need a Readcube subscription or do I need to be a registered ReadCube user to view a shared article?
    5. Supported Web Browsers for Viewing Shared Articles
  13. Other 

    1. Open Source Projects
    2. ReadCube's Ambassador Program FAQ
    3. ReadCube Suggested Features FAQ
    4. Can I use ReadCube on Linux?
    5. How do I get help?
  14. All articles 

    1. What happens during the import process?
    2. Can I mark an article as a favorite in ReadCube Desktop?
    3. Setting up your institutional proxy
    4. ReadCube Access at University of Utah FAQ
    5. Introduction to the ReadCube Bookmarklet
    151 articles 

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